Help centre
42 articles
Accounts, deposits, withdrawals, rewards and fairness. Search, or pick a section.
Getting started
Open an account, sign in, find your way around.
What is DOPE?A crypto casino built around our own Originals.How do I create an account?Give an email, open the magic link, pick a nickname. No password.I can't sign in, or my magic link didn't arriveCheck spam, check the address, request a fresh link — old links expire.Which countries are supported?Most, but not all. The app checks your region and tells you if play is blocked.Is there a mobile app?No separate app. The site is built mobile-first — add it to your home screen.How do I contact support?Use the support launcher in the corner, or email us.How do I report a bug?Send it to support with the page, the time, and what you were doing.
Account
Nickname, wallets, privacy, security, balances.
How do I change my nickname?In account settings. It must be free, and it is what public feeds show.How do I connect a wallet?Sign a message with your wallet. It proves ownership — it never moves funds.Wallet connect on mobile isn't workingUse the wallet's own browser, or retry the signature request.How do I hide my bets and stay private?Turn on hidden mode. Your nickname drops out of the public feeds.How do I keep my account secure?Your email is the key. Protect it, and check every withdrawal address.Do I need to complete KYC?Not to play. Sometimes to withdraw — the app tells you when.What is a bankroll?One coin on one network, with its own balance and its own deposit address.What is the difference between my balances?One balance per bankroll, plus rewards you have not claimed yet.
Deposits
Fund a bankroll and get credited.
How do I deposit crypto?Pick a bankroll, copy the address, send from your wallet.Which coins and networks can I use?The wallet screen lists the live set — it is set per site and changes.Is there a minimum deposit?Yes, and it depends on the coin and network. The screen shows it.Can I deposit with a bank transfer or card?Crypto is the default; bank transfer and card routes appear where enabled for the site.My deposit has not shown up. What do I do?Check confirmations on the explorer first, then send us the hash.
Withdrawals
Withdrawals, timings, pending transfers.
How do I withdraw?Crypto is the default; other routes appear where enabled for the site.How long do withdrawals take?Usually minutes. Reviews and busy networks make it longer.Is there a minimum withdrawal or a fee?There is a minimum per route, and the network cost is shown before you confirm.Can I withdraw to any wallet?Any wallet you control, on the right network. Not someone else's.My withdrawal is pending. Is that normal?Yes. Pending means queued or waiting for confirmations.
Games
Originals, slots, live tables, RTP and fairness.
What games can I play?Originals, slots, live tables and game shows — sportsbook coming soon.What does provably fair mean?The result is committed before you bet, and you can check it afterwards.What is RTP?Return to player: the share of all bets a game pays back over the long run.A game won't load. How do I fix it?Reload, then clear the usual browser blockers.Can I play for fun without real money?Many games have a fun mode. It uses play credits, and pays nothing.
Rewards & VIP
Rakeback, tiers, bonuses, races.
What is rakeback?A slice of the house edge on everything you bet, paid back to you.How does the VIP program work?Bet, climb tiers, unlock a better rakeback rate and more perks.What is the bonus centre?One place for claimable rewards, live bonuses and tier progress.What are races and giveaways?Races are timed wagering leaderboards. Giveaways are drops.Can I transfer my VIP status from another casino?Ask support. A host reviews it — there is no self-serve transfer.
Affiliates
Referral codes and volume data.
How does the affiliate program work?Share a referral code and follow the volume leaderboard.How do I get my referral link?Create a code in your account. The link is our address plus the code.How is my affiliate commission calculated?The player app does not currently show commission calculations.When and how do affiliates get paid?Referral codes and volume data are available; commission payouts are not shown in the app.
Responsible gambling
Stay in control and get help.